Exchange or refund is only eligible for the defective or incorrect items within 7 days of receiving the parcels. Items that have been used or damaged by the customer are not eligible for exchange or refund.
To be eligible for a return, the item must be unused and in the same condition that you received it. Your item must be in the original packaging. A payment receipt is required to be provided for all exchanges and refunds.
Requests for exchange or refund after 7 days will be considered on a case-by-case basis and would only be excepted where a major defect could be shown to have existed in the product as delivered.
The exchange or refund request process must be initiated by email within 7 days of product receipt. The date of the email for the request of exchange or refund will be used as the reference against the delivery receipt date to confirm the time.
Please send email requests for exchange or refund to: [email protected]
If a refund is required, our customer service representative will email you to determine the most appropriate method of providing the refund. This may be store credit, bank transfer, or credit card refund.
For the exchange of products, our customer service representative will email you to advise on the exchange options available.
The exchange of products is one-to-one for the same design and color. If the color for the product is out of stock, you can exchange it for another color with the same design. If all the product design is out of stock, you can either:
Exchange with same value item,
Exchange with lower value item (no refund for price difference),
Exchange with higher value item (customer must pay for the difference in prices).
Some products bought on sale may not be eligible for exchange or refund. This would be noted in the product description on the site it was purchased from.
The exchange or refund process may take [5-7] working days. You will be notified by email of refund transfer receipt or exchange delivery notification.